We want you to love your bedding. If something isn’t right, message us on WhatsApp 0466-888-234 within [7] days of delivery, with your order number and a photo.

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, we’ll replace it or refund you. We’ll cover the return shipping cost.

Change of mind
If you change your mind, you can return unused items in their original packaging within [7] days of delivery. Return shipping is paid by the customer, and original shipping fees are not refunded. Refunds are issued after we receive and check the item.

Items we can’t accept back
For hygiene reasons, we can’t accept returns of items that have been used, washed or opened, unless they are faulty.

Remote area orders
If an order is cancelled before dispatch because of a remote area delivery cost, you will receive a full refund.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

How to start a return

1. WhatsApp us on 0466-888-234 with your order number and a photo.
2. We’ll reply with the return address and next steps.
3. Once we receive the item, we’ll process your refund or replacement within [5] business days.